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OPD in Hospitalisation is defined as the OPD expenses part of a hospital treatment bill, i.e. all expenses which can be classified as OPD such as doctor consultation, diagnostics, medicines used during the course of daycare or long term treatment at the hospital.
Kenko plans currently offer this benefit up to the limit defined in the plan in case of hospitalisation due to a natural disaster (non COVID) such as fire, earthquakes, etc. The benefits can be availed in the same manner as OPD process.
Customers can cancel the subscription and are eligible for a refund if the following conditions are met:
- The request for a refund is made within 7 days of the subscription purchase date
- No benefits have been used by the customer during the benefit period
For cancellation and refund requests, customers must contact our customer service at 1800-843-3599 within the specified 7-day period. Our dedicated representatives will guide you through the process and assist you with any queries you may have.
Know more about our refund and cancellation policy here.
Terms of Usage
You can avail of services such as medicines, doctor appointments and more, worth your defined benefit every month. Anything you spend over and above, will be charged to you • OPD discount benefit for non-hospital expenses is applied on a monthly basis and expires every 30 days. However, lump sum OPD benefits can be accumulated for a period of up to 1 year • Other benefits are on a 12-month basis from the date you start your subscription. If you cancel your subscription any time before completing the 12-month period, your account will be suspended. You can re-activate your account at any time and will need to complete the balance period with the balance benefits before a new 12-month period can start. Chat with us to understand this better • Prescriptions and doctor's advice procured outside of the Kenko network are not eligible for this plan • You do not need to mail us prescriptions, bills, notes, documents, etc. We will stay in touch with you to collect any information that may be required for your treatments - as easy as taking a picture with your phone • Be cautious with the answers you provide us while taking the Kenko score - they may be used to determine your benefits at a later time, if found inaccurate • Order must be placed within 30 days from the date of completion of treatment. However, the company may at its absolute discretion, consider waiver of this condition in extreme cases of hardship where it is proved to the satisfaction of the company that under the circumstances in which the member was placed, it was not possible for them or any other person to give such notice or request benefits within the prescribed time-limit • The extension of subscription benefits is contingent upon their fair usage by subscribers for their own personal purposes • The company has the sole discretion to decide whether to renew a subscription at the end of the payment frequency • Monthly fair usage benefit utilization limit for OPD orders is capped at Rs. 5000 and any order above this may be cancelled or flagged for independent doctor verification • Monthly fair usage benefit utilization limit for SHOHO orders is capped at Rs. 1000 and any order above this may be cancelled